Refunds

At That's My Blankie we strive to maintain the highest standards of cosmetic quality and service. However, even with the best intentions, things can go wrong.

If you believe you have a reasonable complaint, please contact us immediately at hello@thatsmyblankie.com.au to report the matter. Our policy requires you to return product in its original packaging, for examination.  If the product is found to be unsatisfactory as claimed, the product will be replaced, at no cost to the customer, or a refund will be given.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a product is faulty please contact us immediately at hello@thatsmyblankie.com.au to authorise a refund or replacement.

Shipping (Australia Only)

Freight is by Australia Post and payable by the customer.  If no one is home to receive the parcel, you will get a card in your mailbox for pick up from your local post office.  Alternatively, you may choose to select a safe place A comments box is provided at checkout so you can include any special delivery instructions.

Shipping (Fiji and New Zealand)

Freight is by Australia Post and payable by the customer. If no one is home to receive the parcel, you will get a card in your mailbox for pick up from your local post office. Alternatively, you may choose to select a safe place A comments box is provided at checkout so you can include any special delivery instructions.

Australia Post

All orders under $120 are based on weight.  All parcels are delivered anywhere in Australia. Orders will be dispatched 4-6 weeks after the order has been completed- Monday to Friday.